Nixxis is a software publisher specialized in call/contact centers solutions improving the overall customer experience.
Nixxis Contact Suite guarantees to any companies managing customer interactions the highest productivity, fastest contact treatment and a top quality support.
Innovative Aspects and Advantages
Our Nixxis Contact Suite includes world class unique and patented features like:
- Profit based routing of calls, mails, chat and social media’s.
- Single multichannel view
- Social media management (Facebook , Twitter, Linkedin,…)
- Intelligent call lists handling
- Multiwave campaigns
- Team overflow
The solution integrates seamlessly with any CRM (Salesforce, Dynamics, SugarCRM, Sage, Efficy,…), ERP (SAP, Oracle, Peoplesoft, OpenERP,…) or IP PBX (Avaya, Cisco, Lync, Siemens, Alcatel,…)